Queues & routing
Use call queues and IVR to organise inbound customer traffic and route conversations to the right team.
CALL CENTRE · SINGAPORE
Call centre phone system for Singapore teams.
LinkusPBX gives call-centre and support teams a cloud platform for queues, agents, business calling and supported CRM/API workflows — with pricing sized primarily around concurrent calls.
CALL-CENTRE WORKFLOW
Designed around how agents actually handle calls.
Start with the traffic your team needs to handle, then scope agents, workflows and integrations around it.
Visibility
Reporting, CDR and monitoring help teams understand calling activity and operational performance.
CRM & API
Enterprise includes CRM/API integration; Ultimate adds SDK/API integration for more advanced requirements.
CONCURRENT-CALL SIZING
Tell us how many calls need to happen at the same time.
For call centres, concurrent conversations are the key sizing signal. Extensions and workflows are then scoped around the operating model.
| Plan | Concurrent calls | Monthly price | Positioning |
|---|---|---|---|
| CPSC4 Enterprise | 4 | SGD 138/mo | Enterprise call-centre tier |
| CPSC8 Enterprise | 8 | SGD 207/mo | Enterprise call-centre tier |
| CPSC16 Enterprise | 16 | SGD 379/mo | Enterprise call-centre tier |
| CPSC24 Enterprise | 24 | SGD 517/mo | Enterprise call-centre tier |
| CPSC48 Enterprise | 48 | SGD 931/mo | Enterprise call-centre tier |
| CPSC4 Ultimate | 4 | SGD 190/mo | Advanced feature set |
| CPSC8 Ultimate | 8 | SGD 293/mo | Advanced feature set |
| CPSC16 Ultimate | 16 | SGD 500/mo | Advanced feature set |
| CPSC24 Ultimate | 24 | SGD 724/mo | Advanced feature set |
| CPSC48 Ultimate | 48 | SGD 1,276/mo | Advanced feature set |
ENTERPRISE VS ULTIMATE
Choose based on workflow, not just headcount.
Enterprise
Default choice for standard call-centre needs with CRM/API integration and the stated 99.9% uptime SLA.
Ultimate
Use when you specifically need the additional web video meetings, call-flow designer or SDK/API capabilities.
Need a custom flow?
Bring your current call flow, CRM and concurrency requirements to a scoping discussion before choosing a tier.
NEXT STEP
Not sure how many concurrent calls you need?
Use the website advisor and start with your peak simultaneous call volume. A specialist can take over for implementation details.
FAQ
Call-centre questions.
Should we size by agents or concurrent calls?
For call-centre plans, the website's sales logic sizes primarily by concurrent calls. Agent/extension count is then used to understand the operating model.
Can we integrate our CRM?
CRM/API integration is stated for Enterprise, while Ultimate adds SDK/API integration. Supported integrations mentioned on the website include Salesforce, Zoho, HubSpot, Bitrix24, Odoo and Zendesk.
Can HyperCloudSoft help us choose the tier?
Yes. Start with your peak concurrent calls, number of agents, current system and required workflows, then move to a human discussion if needed.